system

38. The manager’s letter brings cut whatever inconsistencies there are in the demand made on a man by his superior and by the company.
Does the superior demand both the speed and high quality when he can get only or the other?
Does it expect a manager to maintain high standards of performance but forbid him to remove poor performers?
39. As this device illustrates, managing managers requires special efforts not only to establish common direction, but to eliminate misdirection.
Mutual understanding can never be attained by “communications down,” can never be created by talking. It can result only from “communications up,” it requires both the superior’s willingness to listen and a tool especially designed to make lower managers heard.
Self – Control Measurements
40. The greatest advantage of management by objectives is perhaps that it makes it possible for a manager to control his own performance
Even if management by objectives were no necessary to give the enterprise the unity of direction and effort of a management team, it would be necessary to make possible management by self-control.
41. Indeed, one of the major contributions of management by objectives is that it enables us to substitute management by self – control of management by domination.
42. To be able to control his own performance manager needs to know more than what his goals are. He must be able to measure his performance and results against the goal.
43. it should be and invariable practice to supply managers with clear and common measurements in all key areas of a business.
These measurements need not be rigidly quantitative; nor need they be exact, but the have to be clear simple, and rational.
44. Each manager should have the information he needs to measure his own performance and should receive it soon enough to make any changes necessary for the desired results.
45. This needs particular stress today, when the ability to obtain such information is growing rapidly as a result of technological process in information gathering, analysis, and synthesis.